Privacy Policy

This Privacy Policy explains how Lioness Cleaning Co ("we,"collects, uses, and protects your personal information when you use our cleaning services. By using our services, you consent to the data practices described in this policy.

 

1. Information We Collect

 

We may collect the following types of information:

• Personal Identification Information: This includes your name, email address, phone number, and physical address. We collect this to provide our services, schedule appointments, and communicate with you.

• Payment Information: When you pay for our services, we collect payment details such as credit card information. This data is handled by a secure, third-party payment processor, and we do not store your full credit card number on our servers.

• Service Information: This includes details about the services you request, your preferences, and feedback you provide. We use this to customize our services and improve our quality.

• Communication Data: This includes records of our correspondence, such as emails, phone calls, or messages, to manage our relationship and ensure high-quality service.

 

2. How We Use Your Information

 

We use the information we collect for the following purposes:

• To Provide and Manage Our Services: To schedule and perform cleaning services, manage your account, and fulfill your requests.

• To Communicate with You: To send you confirmations, reminders, updates, and information about our services.

• For Billing and Payments: To process payments for the services you receive.

• To Improve Our Services: To analyse how our services are used, gather feedback, and enhance our business operations and offerings.

• For Marketing and Promotions: With your consent, we may send you promotional emails or messages about special offers and new services. You can opt out of these communications at any time.

 

3. How We Share Your Information

 

We do not sell, rent, or trade your personal information with third parties. However, we may share your data with trusted third parties in the following limited circumstances:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as payment processing, scheduling software, or communication tools. These providers are bound by confidentiality agreements and are only allowed to use your data to perform their specific functions.

• Legal Requirements: We may disclose your information if required by law or in good faith to comply with a legal process, protect our rights or property, or ensure the safety of our customers or the public.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

 

4. Data Security

 

We are committed to protecting your data. We implement a variety of security measures to safeguard your personal information, including using secure servers and encryption technology. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

 

5. Your Rights and Choices

 

• Access and Correction: You have the right to request access to the personal information we hold about you and to ask for corrections to any inaccuracies.

• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.

• Data Deletion: You can request that we delete your personal data. Please note that some information may be retained for legal or business purposes, such as transaction records.

 

6. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Last Updated: 28-09-2025

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Lioness Cleaning Co: 0419592469 or info@lionesscleaningco.com